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Senior Associate, Branch Head, Consumer Banking Group
6-8 years
Chennai
1 vacancy
Senior Associate, Branch Head, Consumer Banking Group
DBS Bank
posted 5d ago
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Flexible timing
Key skills for the job
Job Description
- Drive overall business of the branch by ensuring exceptional customer service, proactive sales environment, seamless back-office operations and overall profitable branch
- Enhance existing relationships with customers and build new relationships to increase the customer base
- Ensure compliance with all applicable external and internal regulations and guidelines
- Drive implementation of the overall Bank strategy at branch level (asset and liability, marketing, sales, operations) in consultation with the Cluster Head
- Develop and implement branch specific marketing communication strategies to build DBS brand and to achieve branch targets
- Owner of Branch PL, Cascade the branch scorecard to branch and sales employees to ensure achievement of targets
- Develop and ensure adherence to the operating budget for the branch in line with the corporate and regional budget
- Generate sales through assets, liability and other banking products as well as TPP
- Monitor on a regular basis the actual achievement of sales targets vis- -vis plans for the branch; take necessary action to minimize deviations, if any
- Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions
- Reduce customer dormancy and customer attrition
- Ensure branch target achievement through effective upselling and cross selling
- Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets liability portfolio qualitatively quantitatively
- Ensure effective execution of marketing campaigns and conversion of customer referrals
- Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships
- Address customer queries and grievances escalated by the branch personnel in a timely manner
- Ensure Lead sharing with respective Business like IBG for Assets etc.
- Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting
- Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit
- Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets.
- Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel
- Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members
- 6-8 years in handling Branch of a reputed Bank
- MBA
- Excellent interpersonal and communication skills
- Ability to build strong relationships with clients.
- Responsible
- Ability to meet deadlines.
- Knowledge about internal/external regulations.
- Good Computer Knowledge
- Effective communication between self and superior
- Inter-personal skills team player
- Display of RED Attitude (Reliable, Easy to deal with Dependable)
Employment Type: Full Time, Permanent
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Rating based on 90 Senior Associate
reviews
Anonymous · Banking Operations
in Hyderabad/Secunderabad
Lvb culture, DBS culture and 3rd Culture,
LVB culture, DBS culture and post amalgamation New Hires not so secure, technical issues pulling bank , never resolved any issues, Toxic Culture and Bosses, Bosses will have Emotional Bias, Truly NonDependable Bosses
Read 90 reviewsSenior Associate salary at DBS Bank
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