Officer, Specialist, Real Estate Management, Technology And Operations

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.

About CRESA (Corporate Real Estate Strategy & Administration)

• CRESA is the custodian of DBS s real estate assets through optimizing cost and footprint, while transforming spaces to drive a culture of work that focuses on collaboration, innovation and teamwork. We manage close to 5 million sq feet of space, from office spaces to more than 270 retail locations in Singapore and around the world.
• We are a diverse team of corporate real estate professionals and related fields, and aim to use our combined expertise to lead the corporate real estate industry by being digitally-wired, using data to power our real estate decisions and operations, and obsessing ourselves with the customers job to be done.
• For office spaces, our main goal is to find and build the right spaces to allow colleagues to collaborate and innovate; from building social hubs to activity-based working spaces, we lead in influencing the culture of the bank towards a 30,000-person start-up. For retail locations, we source and select the best sites, negotiate for the best lease terms, design and build the site to help achieve the best customer journey and experience. Above all, our team is also the guardian of the Bank s environment, keeping the offices and retail locations at its best every day.
• The portfolio in India comprises of approx. 600 properties over 1.3 million sft of space spread across the length and breadth of the Country

Job Purpose

• Real estate administration, facilities management, health safety & security

Key Accountabilities

• Real estate administration, premises asset management, facilities management including cafeteria and breakout areas, Record Management, Insurance, Mail room, company owned real estate, staff accommodation, safety and security, budgets, process, risk & control, workplace health, employee transport, cost management and control, vendor management

Job Duties & responsibilities

• Responsible for CRESA deliverables across locations under him
• Collects and maintains database, MISs across his domain of work
• Manages a team of vendors to deliver their best for CRESA
• Coordinates with regional and branch level teams for CRESA deliverables, data collection and maintain database
• Manages/ coordinates with long lasting partners to deliver services across the CRESA India portfolio
• Supervising contracts and providers for services including security, parking, cleaning, catering, technology and so on. supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security. ensuring that basic facilities, such as water and air conditioning, are well-maintained
• Establishes & executes a repair and maintenance program and agree service level agreements with periodic reviews and improvemets
• Ensures security and emergency preparedness procedures are implemented properly
• Ensures that the facility is clean and maintained according to company policy and procedures.
• Manages general accounting tasks, such as accounts payable, payroll, petty cash, and budgeting for his domain areas
• Maintain the quality of work performed by self or the team and ensure that all tasks are performed correctly, efficiently, and effectively
• Carry-out and documents regular facilities inspections
• Supervise/ executes/ checks completed work by vendors and contractors
• Plan/ execute/ supervise maintenance, mechanical, electrical, and facility design modifications
• Communicates workplace safety precautions to employees
• Caretaker of financial and physical resources of the facility management
• Helps central team in lease administration
• Controls costs, maintains cost MISs and provides strategic cost management across the his domain
• Manages DBS RE Assets and ensure life cycle replacement work are planned and budgeted for works execution ensuring cost-effectiveness
• Allocates and manages space & ensuring that facilities meet government regulations and environmental, health and security standards
• Travels to DBS locations across the country would be required
• Practices basic requirements for local building regulations and health & safety including M&E regulations to ensure all legal and compliance requirements
• Understands the Bank s policy and provide a safe and sustainable built environment that addresses the needs of our employees
• Practices and documents operational risks control, workplace health and safety measures
• Manages sustainable workspace with a specific focus on energy efficiency resulting in a lower sustainable footprint for DBS and maintains database
• Ensures the needs and demands of our growing and continually changing workforce and real estate strategy are met
• Establishes and maintains excellent business relationships and partner with internal and external stakeholders following the highest professional standards
• Understands a adapt/improvise over the processes and controls followed by CRESA in India and the Group
• Assists the Senior Asset Manager in tasks assigned from time to time

KPI s include

• Maintain CLL and Dept budgets and deliver Strategic Cost Management (SCM) targets
• Maintain all audits at minimum satisfactory rating
• Maintain Zero Fatality Health & Safety Rating
• Maintains agreed metrics of vendor partners
• Lease management to reduce cost of leased premises and optimise value for owned premises. Span includes renewals, closures, strategies for consolidation, estate management
• Drive standards for reporting, portfolio data. Focus is to maximise value for the portfolio
• Employee Centered Facilities management is focused on Best in class employee facilities management to ensure the well being of all our employees in the office/branches
• Asset enhancements and Property Mgt to maintain all leased and owned assets to deliver quality building amenities, M&E engineering, maintenance of employee technology tools and ATMs/retail branch network

Required Experience and Attitude

• 10 - 12 years of relevant experience
• Experienced in all Real Estate matters including hand-on experiences in property market trending/behaviour, valuation/feasibility studies, facilities management and project services
• Understands accounting services and principles
• Excellent inter-personal and stakeholder management skills, and good communication, presentation and writing skills
• A Leader & hands-on team player who is a self-starter, possesses a can-do attitude
• Operations & Project management skills
• Customer service orientation
• Communication skills
• Technical engineering skills
• Problem solving & Decision making
• Technology orientation

Education / Preferred Qualifications

• Bachelor in Engineering/Architecture/Hotel Management/Operations Management/Services Management/Armed Forces Engineer

Technical Competencies

• Facilities, Operations & Project Management