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DBS Bank
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122 DBS Bank Jobs
Senior Officer, Specialist, Contact Centre, Corporate Banking
2-3 years
Chennai
1 vacancy
Senior Officer, Specialist, Contact Centre, Corporate Banking
DBS Bank
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Handle queries for DBS India Current account customers (Inbound Outbound).
- Address and resolve queries raised by customer through various channels.
- Basic troubleshooting of issues notified by customers and highlight it to relevant team for resolution.
- Document all queries in banking system for future reference / tracking.
- To complete meet all customers requests within risk, compliance, and quality standards on time.
- To consistently adhere and meet contact centre set targets (KPIs) without compromising quality of service delivery.
- To adhere to professional standards of behaviour conduct in dealing with customers employees.
- To answer all phone email enquiries from customers on banking products, accounts and services in an effective and efficient manner.
- To understand customer s needs and provide solution / attention to them
- To fulfil customer requests, ensuring total customer satisfaction.
- To demonstrate strong work commitment and work ethic.
- To solicit customer feedback.
- To adhere to schedule of work be available for deployment at short notice when on standby.
- Minimum 2-3 years of banking experience.
- Experience in working with banking / financial institution in corporate banking.
- Experience in phone banking experience.
- Working knowledge of trade, payments , electronic banking , cards.
- Excellent communication skills , good writing skills.
- Experience in banking industry.
- Experience in corporate banking.
- Experience in phone banking operations.
- Understanding of RBI regulations.
Employment Type: Full Time, Permanent
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