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16 Data Intensity Jobs
Trainee Consultant
Data Intensity
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Monitor and acknowledge alerts or incidents within specified SLA parameters.
- Conduct health checks and oversee performance of infrastructure components and applications.
- Coordinate with third-party vendors as needed to resolve issues related to supplier services.
- Initiate technical bridge during declaration of Major Incidents.
- Contact Incident commander/supervisor/on-call manager when required.
- Collaborate with other technical teams to address supplier service issues.
- Verify issue resolution with end users and keep stakeholders informed via technical bridge.
- Maintain real-time updates on incidents based on discovery or end user feedback.
- Engage technical manager and teams for updates during major incidents via bridge call and update playbook accordingly.
- Monitor Incident volume, resolution progress, pending Incidents, complaints, and escalations.
- Ensure active management of P1/P2 incidents involving vendors for prompt resolution.
- Coordinate outage notifications during major outages and follow up for status updates regularly.
- Review management reports periodically to identify areas for improvement.
- Generate reports on ITSM tool regarding weekly incident trends and share with relevant stakeholders.
- Proactively manage problems.
- Validate accuracy of incident/service requests submitted by Service Desk regarding categorization, prioritization, and configuration item accuracy.
- Available for shift work, hand-over to global teams, and on-call support during off-business hours.
Skills required:
- Fundamental comprehension of IT infrastructure landscape.
- Basic familiarity with operating systems.
- Exposure to ITIL (Information Technology Infrastructure Library).
- Basic understanding of databases.
- Understanding of scripting languages like Python, Bash, or PowerShell for automation tasks.
- Knowledge of IT service management tools for incident tracking and reporting
- Ability to interpret technical documentation and manuals
- Basic knowledge of IT security best practices and principle
- Familiarity with basic IT protocols and standards (eg, HTTP, FTP, SSL/TLS).
- Ability to navigate and use common operating system utilities and commands (eg, command line interface).
Qualification:
- Graduation in either B.Tech, B.E, MCA, BCA, M.Sc-Computers or B.Sc- Computers.
- Excellent communication skills (written and verbal).
Employment Type: Full Time, Permanent
Read full job descriptionData Intensity Interview Questions & Tips
Prepare for Data Intensity Training Consultant roles with real interview advice
What people at Data Intensity are saying
Training Consultant salary at Data Intensity
reported by
7
employees
₹3.5
L/yr - ₹4.2
L/yr
30%
less
than the average Training Consultant Salary in India
View more details
What Data Intensity employees are saying about work life
based on 56 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Data Intensity Benefits
View more benefits
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