Customer Care Executive

Role & responsibilities

Key roles and responsibilities of a customer care executive:

• Handling customer inquiries:Answering questions about products, services, billing, and account details.
• Resolving customer complaints:Investigating and addressing customer issues, including complaints about defective products, delayed deliveries, or billing errors.
• Problem-solving:Analyzing customer issues, identifying root causes, and finding effective solutions to resolve problems quickly.
• Effective communication:Maintaining clear and professional communication with customers via phone, email, or live chat, actively listening to understand their needs.
• Customer relationship building:Establishing positive rapport with customers, building trust, and ensuring a positive customer experience.
• Order processing:Processing customer orders, including verifying information and updating systems.
• Product knowledge:Staying updated on product features, pricing, and policies to accurately answer customer questions.
• Escalation management:Identifying complex issues that require further assistance from other departments and escalating appropriately.
• Data management:Maintaining accurate customer information and updating relevant CRM systems.
• Feedback collection:Gathering customer feedback to identify areas for improvement and enhance customer service.

Essential skills for a customer care executive:

• Excellent communication skills
• Strong listening abilities
• Problem-solving and analytical skills
• Empathy and patience
• Attention to detail
• Ability to work under pressure
• Technical proficiency with CRM systems and relevant software
• Knowledge of company policies and procedures

Location ;DGVCL office Kapodara Surat

Interview will be telelphonic

Connect me on @8077907016

Regards

Abhiman Chauhan

( HR)