Senior Site Reliability Engineer (Observability)

Role & responsibilities

• Enlighten, Enable and Empower a fast-growing set of multi-disciplinary teams, across multiple applications and locations.
• Tackle complex development, automation and business process problems. Champion Cvent standards and best practices.
• Ensure the scalability, performance, and resilience of Cvent products and processes.
• Work with product development teams, Cloud Automation and other SRE teams to ensure a holistic understanding of observability gaps and their effective and efficient identification and resolution.
• Identify recurring problems and anti-patterns in development, operational and security processes and help respective team to build observability for those.
• Develop build, test and deployment automation that seamlessly targets multiple on-premises and AWS regions.
• Give back by working on and contributing to Open-Source projects.

Preferred candidate profile

• Excellent communication skills and track record working in distributed teams
• A passion for and track record in making things better for your peers.
• Experience managing AWS services / operational knowledge of managing applications in AWS ideally via automation.
• Fluent in at least one scripting languages like Typescript, Javascript, Python, Ruby and Bash.
• Experience with SDLC methodologies (preferably Agile).
• Experience with Observability (Logging, Metrics, Tracing) and SLI/SLO
• Working with APM, monitoring, and logging tool (Datadog, New Relic, Splunk)
• Good understanding of containerization concepts - docker, ECS, EKS, Kubernetes.
• Self-motivation and the ability to work under minimal supervision
• Troubleshooting and responding to incidents, set a standard for others to prevent the issues in future.

Good to have skills:

• Experience with Infrastructure as Code (IaC) tools such as CloudFormation, CDK (preferred) and Terraform.
• Experience managing 3 tier application stacks.
• Understanding of basic networking concepts.
• Experience on Server configuration through Chef, Puppet, Ansible or equivalent
• Working experience with NoSQL databases such as MongoDB, Couchbase, Postgres etc
• Use APM data to Troubleshooting and finding performance bottleneck