Sales & Customer Support - IBD (Night Shift)

Job Overview:

We are looking for Customer Support Associates specializing in International Business Development to drive sales growth, manage key accounts, and enhance client relationships in the USA & Europe. This role involves sales pitching, account management, and customer support, ensuring a seamless experience for our clients. The ideal candidate will be proactive, results-driven, and able to manage sales negotiations, pricing strategies, and CRM operations while working night shifts to cater to international markets.

Roles & Responsibilities:

Sales & Business Development:

• Identify key accounts and develop strategic plans to maintain strong relationships.
• Cold calling & emailing to acquire new clients and expand market reach.
• Analyze buying patterns and identify opportunities to increase sales.
• Deliver persuasive sales pitches to convert leads into customers.
• Prepare proposals, pricing strategies, and sales forecasts.

Customer Support & Relationship Management:

• Act as the first point of contact for clients, addressing inquiries professionally.
• Resolve client issues promptly and escalate critical concerns to appropriate teams.
• Research client needs & preferences to provide tailored solutions.
• Ensure policy adherence in all customer interactions.

Operational & CRM Management:

• Work on CRM tools (HubSpot) for lead tracking, follow-ups, and reporting.
• Prepare timely account reports to update the management on account status.
• Monitor order pipeline, inventory, and receivables, ensuring smooth operations.
• Assist in developing new customer service benchmarks for enhanced efficiency.

Required Skills & Qualifications:

• MBA/Postgraduate in Marketing Management (Life Sciences background preferred).
• 2-4 years of experience in Sales & Marketing (preferably in medical devices/life sciences).
• Strong sales acumen with experience in lead generation, negotiations, and closing deals.
• Experience in handling international customers (US & Europe markets preferred).
• Proficiency in CRM tools (HubSpot, Salesforce) and MS Office.
• Excellent communication, analytical, and problem-solving skills.
• Ability to work independently and drive strategic sales initiatives.