Customer Support Executive

Role and Responsibility:

• Manage a large volume of inbound and outbound calls, emails and chats with knowledge and efficiency.
• Identify and address the customers issue, provide first time resolution.
• Create enquiry, service and complaint tickets against each call and email.
• Respond quickly, professionally, and accurately to customer inquiries regarding complaints and queries.
• Meet personal and team productivity/quality KPI targets.

Educational Qualification

• Degree/Graduate or equivalent.

Skills and experience:

Essential

• Excellent written and verbal English communication skills
• Good knowledge of computer and Microsoft Excel.
• Good in problem-solving skills, analytical skills and logical reasoning.
• Committed towards assigned responsibilities.
• Quick learning skills.
• Open to work on all Bank Holidays.
• Flexible to work in Rotational shifts, including late Shifts and Night.

Desirable

Experienced in customer service tele-calling profile and technical query handlings.