Walk-in Drive| Customer Support Executive| 28th February 25'

What You'll Do:

• Be the User Champion: Take ownership of user challenges. Solve their issues with empathy and precision. Ensure a seamless experience that keeps our users focused on what matters most: their learning journey
• Analyse and Innovate: Identify trends in user challenges and collaborate with the product team to drive enhancements that eliminate friction.Track, report, and proactively address recurring pain points with data-backed insights.
• Collaborate and Communicate: Work closely with cross-functional teams to escalate technical issues and ensure swift resolutions. Keep users informed with clear, concise, and friendly communication, becoming their trusted guide.
• Stay Ahead of the Curve: Master the Marrow platform and its evolving features, offering users up-to-date and accurate support. Share feedback that helps shape our roadmap and enhances the user experience.

What Were Looking For

• A recent graduate who thrives on problem-solving and has a passion for user experience.
• Exceptional communication skillsboth written and verbal. You dont just answer questions; you tell a story that makes sense.
• A curious learner with strong analytical skills, eager to dive into the product ecosystem and make it better.
• Someone who’s energized by the idea of helping others and making a difference, one query at a time.