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1 Lenskart Customer Support Executive Job

Lenskart - Executive - Customer Support (0-3 yrs)

0-3 years

Lenskart - Executive - Customer Support (0-3 yrs)

Lenskart

posted 18d ago

Job Role Insights

Fixed timing

Job Description

Greetings from Lenskart

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Roles and Responsibilities

- Interacting with customers over the phone, by email, or by chat to provide information and services

- Answering customer inquiries and complaints

- Handling customer issues and conflicts

- Escalating issues to the appropriate team

- Good understanding of Customer Support Business

Preferred candidate profile

- Graduates only

- Good communication skills

- Should be OK to travel to Gurgaon for 20 days training ( Paid Training )

- Should be OK to handle customers over calls ( 70+ calls per day )

- 9am - 10pm window shift ( Any 9 hours will be given )

- Only day shifts

- Rotational week offs

- No leaves will be provided in the training period

- Work from office only

Perks and benefits

1. Best in industry salary grade

2. Incentives over and above this up to max of 15,000

3. 5.5 days working

4. Monthly rewards

5. Robust internal growth options

- Interested candidates can apply or share their resume on WhatsApp Priya 7011689338 or mail


Functional Areas: Other

Read full job description

Prepare for Customer Support Executive roles with real interview advice

What Customer Support Executive at Lenskart are saying

3.0
 Rating based on 17 Customer Support Executive reviews

Likes

friendly culture of colleagues.

Dislikes

Work culture and poor management.

  • Salary - Poor
  • +4 more
Read 17 Customer Support Executive reviews

Customer Support Executive salary at Lenskart

reported by 74 employees
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₹2 L/yr - ₹4 L/yr
At par with the average Customer Support Executive Salary in India
View more details

What Lenskart employees are saying about work life

based on 3.1k employees
51%
37%
52%
96%
Strict timing
Rotational Shift
No travel
Day Shift
View more insights

Lenskart Benefits

Submitted by Company
Relaxed Dress Code
Intra-preneurship
ESOPs
Life & Health Insurance Covering Your Family
Lenskart Discounts for Friends & Family
Big Responsibilities From Early Days +1 more
Submitted by Employees
Job Training
Health Insurance
Soft Skill Training
Work From Home
Team Outings
Cafeteria +6 more
View more benefits

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Lenskart Faridabad Office Location

View all
Faridabad Office
Headquarter
7th Floor - Vatika Mindscapes, Sector 27D, Mathura Road Faridabad

Lenskart - Executive - Customer Support (0-3 yrs)

0-3 Yrs

18d ago·via updazz.com

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