Executive - Customer Support (0-1 yrs)

Role - Customer Support Executive

UK Voice - Inbound Sales, Retention, Collections

Company Name: Tech Mahindra

Location: Work From Home (WFH)

Note: First 3 months of training will be conducted at the Pune office (WFO - Training)

Roles & Responsibilities:

- Inbound Sales: Handle inbound calls, promote products, and convert inquiries into sales.

- Retention: Manage customer accounts, resolve issues, and retain customers.

- Collections: Communicate with customers to collect payments and address concerns.

Eligibility Criteria:

- Qualification: Graduate or Undergraduate.

- Experience: Minimum 6 months of international experience in a BPO.

- Communication: Excellent verbal and written communication skills in English.

- Availability: Immediate joining.

Key Details:

- Shifts: UK Rotational Shifts.

- Off Days: Two consecutive weekly offs.

- Salary: Up to 4.50 LPA (30,000 in-hand per month).

- Transport: Transport facility available.

Training:

- The first 3 months of training will be office-based. Post-training, employees will transition to working from home (WFH).

Interview Process:

1. HR Round (Virtual)

2. VNA Round (Virtual)

3. Operations Round (Virtual)