Customer Support Executive - Ghansoli, Maharashtra

Role & responsibilities

• Communication skills to handle escalation calls and Assist users on priority.
• Analysts shall have good conduct and behavior and gain customer confidence.
• Adhere to the processes defined and procedures.
• Understanding and adhering to Service Desk processes and escalation processes.
• Proactive and good listener. Pacify angry users.
• Ability to understand and follow the process defined.
• Ability to build long lasting professional relationships with internal management team and client management team.
• Ensure Customer Satisfaction.

Preferred candidate profile

• Graduated in any stream.
• Voice background will be an added benefit.
• Should be good in communication in both English & Hindi.
• Knowledge of additional languages will be an added advantage.

Perks and benefits

As per the company norms