Executive - Customer Support

• Manage and resolve customer, vendor & chauffeur queries.
• Identify and escalate issues to supervisors
• Build sustainable relationships of trust through open and interactive communication.
• Convince, convert and onboard the leads by providing necessary information about our services.
• Take vendors through the process, convince them by sharing deals and offers and convey the value of making an attachment with us.
• Answer a large number of incoming calls and respond to customers &
• vendors •Provide service-related information to customers & vendors
• Document all call information according to standard operating procedures
• Follow up customer & vendor calls where necessary
• Handling complaints vendor support helpline
• To acknowledge and resolve customer & vendor issues •Analyzing the process & giving the outcome for streamlining the process if required.
• Verification of vendor documents and provide enrolment support

Required Qualifications and Skills

• Any bachelors degree/diploma
• 0-5 years of work experience in relevant field.
• Knowledge of customer service practices and principles
• Excellent typing skills
• Superior listening, verbal and written communication skills (Tamil and English)
• Ability to handle stressful situation appropriately
• Lead Conversion & Convincing skills