Customer Support Executive

• Respond to customer inquiries: Address customer questions and complaints about products and services
• Resolve issues: Provide solutions to customer problems
• Process orders: Take orders, process payments, and handle returns
• Maintain records: Keep a record of customer issues and resolutions
• Provide information: Share information about products and services
• Help customers: Give advice and support, and help customers use product features
• Report complaints: Record complaints and feedback, and report common complaints
• Meet targets: Work to meet personal and team goals
• Sell products: Explain the benefits of products and services to customers

Skills

• Active listening: Listen to customers and understand their concerns
• Empathy: Show empathy for customer concerns
• Communication: Communicate with customers in a friendly and professional manner
• Problem solving: Identify and solve customer issues
• Research: Use available resources to answer customer questions
• Documentation: Record customer issues and resolutions