Customer Support Analyst

What's the role?

AGDATA is seeking a Customer Support Analyst for a full-time position in our brand-new location in Pune, India. The Customer Support Analyst will be critical in supporting and managing clients.

In this role, you will have the opportunity to…

• Data entry - must be able to transcript English handwritten documents into a computer system.
• Data cleansing, reviewing, and matching client in Excel and other tools.
• Salesforce Chat Customer Support, answering questions from our Chat portal, providing training guides and assistance with escalated issues.
• Communicating effectively with your team and leadership regarding task execution, status, and delivery.

To be successful in your role, it is important that you have…

• 1-3 years experience in data entry, cleanse, review, and matching.
• Proficiency in MS Office, advanced skills in Excel Spreadsheets
• Graduate in any stream with good experience.
• The ability to multitask, set priorities, and manage time effectively.
• Strong attention to detail and a high aptitude for problem-solving.
• Experience with Data Cleanse/Data Review/Data Matching

How AGDATA will support you:

Supporting your health & well-being:

• Comprehensive medical coverage up to INR 7.5 lakh for employee and dependents, including parents.

• OPD benefit coverage of up to INR 15 thousand covering expenses across specialties.

• Paternity leave up to 14 working days with the option to split leave.

Being comfortable in the office: Coming into our brand-new office space? Free snacks and top class facilities will be available for you. AGDATA is proud to offer equal employment o