QAD is seeking a highly motivated and experienced Customer Success Manager to join our dynamic team. As a CSM, you will play a critical role in ensuring our customers achieve maximum value from their investment in QAD solutions. You will serve as a trusted advisor, guiding customers throughout their journey with QAD, from onboarding and adoption to expansion and renewal. This role requires a strategic thinker passionate about customer success, a deep understanding of SaaS customer engagement, and a proven track record of building strong customer relationships.
The CSM will drive additional value for the customer by proposing new items in the form of additional products or scope, increased users, upgrades, and services to install base customers. In addition, they will serve as an executive escalation resource, a primary information source for the install base customers, and a customer liaison for all QAD functions - Services, support, R&D, and sales.
Responsibilities:
Drive Customer Success:
Develop and execute comprehensive Customer Success Plans tailored to individual customer needs and business objectives.