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1 Leena AI Customer Success Manager Job
Customer Success Manager
Leena AI
posted 24d ago
Job Description
- Managing and growing the customer's lifetime revenue potential by creating a shared vision and roadmap for success
- Providing customers with success blueprints, service plans, and business roadmaps
- Defining and optimizing the customer lifecycle, mapping the customer journey
- Communicating with major clients on a regular basis and responding to specific queries
- Driving adoption and usage of products and features across multiple business units, teams, and markets
- Developing and implementing efficient and effective management plans for clients
- Proven work experience as a Strategic Account Manager or Key Account Manager
- 4+ years of solid Customer Success Management experience in a B2B SAAS environment
- Excellent communication skills
- Should have an education background from a Tier-1 college.
- Experience building account plans for growth and creating shared vision with customers
- Hands-on experience with CRM software and Account Management systems
- Strong negotiation skills with a problem-solving attitude
- Flexible, startup mindset with proven success in fast-paced work environments
- MBA from IIM or equivalent is Mandatory
- Strategic account management
- Customer success management
- CRM software
- Account management systems
- Excellent communication skills
- Performance Bonus
- Health Insurance
Employment Type: Full Time, Permanent
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What Customer Success Manager at Leena AI are saying
Rating based on 2 Customer Success Manager
reviews
Anonymous · Customer Success, Service & Operations
in Gurgaon / Gurugram
They offer you good salary at the start and there's always scope of negotiation with the initial offer
Apart from the above point everything else is bad. Toxic culture Management have 0 empathy No new learnings Frequent pivots and no direction Bone headed founder
- Skill development - Bad
Customer Success Manager salary at Leena AI
What Leena AI employees are saying about work life
Leena AI Benefits
Work From Home 
Team Outings 
Education Assistance 
Health Insurance 
Job Training 
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