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2 Leena AI Customer Success Manager Jobs

Customer Success Manager

4-9 years

Gurgaon / Gurugram

Customer Success Manager

Leena AI

posted 22hr ago

Job Role Insights

Flexible timing

Job Description

Role and Responsibilities:

We are looking for Customer Success Professionals to play a critical role in building relationships with significant clients. As a Strategic Account Manager, you will represent our company and interact with major clients. Your responsibilities will include:
  • Managing and growing the customer's lifetime revenue potential by creating a shared vision and roadmap for success
  • Providing customers with success blueprints, service plans, and business roadmaps
  • Defining and optimizing the customer lifecycle, mapping the customer journey
  • Communicating with major clients on a regular basis and responding to specific queries
  • Driving adoption and usage of products and features across multiple business units, teams, and markets
  • Developing and implementing efficient and effective management plans for clients

Candidate Qualifications:

We require the following qualifications from candidates:
  • Proven work experience as a Strategic Account Manager or Key Account Manager
  • 4+ years of solid Customer Success Management experience in a B2B SAAS environment
  • Excellent communication skills
  • Should have an education background from a Tier-1 college.
  • Experience building account plans for growth and creating shared vision with customers
  • Hands-on experience with CRM software and Account Management systems
  • Strong negotiation skills with a problem-solving attitude
  • Flexible, startup mindset with proven success in fast-paced work environments
  • MBA from IIM or equivalent is Mandatory

Required Skills:

The following skills are required for this role:
  • Strategic account management
  • Customer success management
  • CRM software
  • Account management systems
  • Excellent communication skills

Skills
b2b, revenue increase, customer success, strategic account management, b2b saas sales quota achievement, excellent communication, product adoption, upselling and cross-selling arrnrrchurn reduction

Employment Type: Full Time, Permanent

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What Customer Success Manager at Leena AI are saying

1.0
 Rating based on 2 Customer Success Manager reviews

Likes

They offer you good salary at the start and there's always scope of negotiation with the initial offer

Dislikes

Apart from the above point everything else is bad. Toxic culture Management have 0 empathy No new learnings Frequent pivots and no direction Bone headed founder

  • Skill development - Bad
  • +5 more
Read 2 Customer Success Manager reviews

Customer Success Manager salary at Leena AI

reported by 21 employees with 1-8 years exp.
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₹7 L/yr - ₹26 L/yr
27% more than the average Customer Success Manager Salary in India
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What Leena AI employees are saying about work life

based on 119 employees
86%
96%
79%
82%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Leena AI Benefits

Work From Home
Team Outings
Education Assistance
Health Insurance
Job Training
Free Transport +6 more
View more benefits

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