HyperVerge - Customer Success Manager - HyperStart (3-8 yrs)

Customer Success Manager (CSM) - HyperStart

Location: Bangalore. (US Shift in future)

About HyperStart

HyperStart is an AI-powered contract lifecycle management platform designed to revolutionize the way organizations handle contracts. From creation to tracking, HyperStart ensures efficiency, compliance, and scalability for legal, sales, finance, and other key business functions. Trusted by leading innovators, HyperStart is at the forefront of enabling businesses to reduce administrative tasks, mitigate risks, and accelerate deal closures.

The Role:

We are seeking a driven and experienced Customer Success Manager (CSM) to join our dynamic team. As a CSM at HyperStart, you will be the key advocate for our customers, ensuring they derive maximum value from our platform. You will strategically manage the customer lifecycle, improve adoption rates, and help build long-term partnerships that drive renewals and expansion opportunities.

What You'll Do:

1. Customer Engagement:

- Build and maintain strong, long-lasting relationships with customers.

- Act as the primary point of contact for assigned accounts.

2. Onboarding & Training:

- Lead customer onboarding sessions to ensure smooth adoption of the platform.

- Provide hands-on training and resources tailored to customer needs.

3. Adoption & Usage Optimization:

- Monitor product adoption and identify usage trends.

- Collaborate with customers to identify business goals and align HyperStart features to achieve those goals.

4. Retention & Growth:

- Proactively address challenges to ensure customer satisfaction and retention.

- Identify and drive upselling and cross-selling opportunities.

5. Feedback Loop:

- Gather customer feedback and act as a voice of the customer within HyperStart.

- Work closely with product and engineering teams to prioritize feature requests.

6. Reporting:

- Provide regular health check reports and insights on customer accounts.

- Prepare for and lead Quarterly Business Reviews (QBRs).

What We're Looking For

- 3-5 years of experience in Customer Success within a SaaS company.

- Proven ability to manage multiple customer accounts and build deep relationships with senior stakeholders.

- Strong analytical skills to interpret customer data and identify areas for improvement.

- Exceptional communication skills, both written and verbal.

- Experience with Customer Success tools like Gainsight, Salesforce, or similar platforms.

- A proactive, solution-oriented mindset with a focus on delivering results.

Why Join Us ?

- Be part of a fast-growing and innovative company at the forefront of AI-powered solutions.

- Work with a diverse and dynamic team that values collaboration, creativity, and customer-centricity.

- Competitive compensation, health benefits, and a flexible work environment.

- Opportunities for personal and professional growth as HyperStart continues to expand globally.