BiteSpeed - Customer Success Manager - Enterprise Accounts (4-6 yrs)

What you'll do:

- Your core job is to own enterprise customer relationships, make them successful and true fans of BiteSpeed.

- Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue.

- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.

- Managing cross-sells for new products and renewals, owning expansion revenue at an account level.

- Building the playbook for our customer success function to scale for the next stage of growth.

What makes you a good fit:

- You care about delivering a service experience that parallels a Michelin star Italian restaurant.

- You genuinely like helping people and making them successful.

- You have 4+ years of experience managing enterprise accounts at an SMB SaaS startup (this is not a hard requirement).

- You have a genuine interest in conversations with people from different backgrounds to learn about their lives