Customer Success Manager

Job Title - Customer Success - Intern

Job Location - Gurgaon

Key Responsibilities:

• Develop Customer Success Strategies: Collaborate with the creative team to maintain and evolve customer success strategies and best practices.
• Senior Management Communication: Effectively communicate with internal and external senior-level management to understand customer needs, enhance retention and growth strategies, and share key insights and learnings.
• Metrics Maintenance: Manage and maintain existing customer success metrics and data as directed by leadership.
• Client Collaboration: Collaborate with team members to strategize and problem-solve upcoming client meetings, ensuring alignment with customer success goals.
• Campaign Performance Analysis: Prepare documentation and visuals to demonstrate campaign performance to clients; analyze trends to identify areas for improvement.
• Customer References and Case Studies: Partner with sales and marketing teams to secure customer references and develop compelling case studies.
• Customer Experience Improvement: Review customer complaints and concerns, proactively seeking opportunities to enhance the overall customer experience.
• Brand Advocacy: Cultivate an enthusiastic customer base and identify brand ambassadors to amplify product benefits and value.
• Product Demonstrations: Conduct product demonstrations to showcase features and benefits for customers.
• Onboarding Process Improvement: Enhance onboarding processes to ensure seamless customer integration and satisfaction.
• Cross-Promotion Initiatives: Develop and execute reciprocal cross-promotion programs with business partners on social media platforms and coordinate online reviews to benefit both businesses mutually.

Required Skills:

• Should have knowledge in marketing, sales, account management, or customer success
• Looking for MBA fresher's
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Knowledge of Salesforce and project management tools
• Event planning experience a plus

What you will get:

• 6 months internship + Full time opportunity
• Stipend would be provided
• 5 Days working + 1st Saturday working
• Timings - 10 AM - 7:30 PM