Customer Service Representative

Role & responsibilities

Respond to customer inquiries through email, chat, or calls related to telecommunication services.
Provide accurate information and resolve customer issues promptly and professionally.
Maintain and update customer records in the system.
Handle escalations and ensure timely follow-up for unresolved queries.
Collaborate with internal teams to address customer concerns effectively.
Adhere to process guidelines and quality standards while maintaining a high level of accuracy.

Preferred candidate profile

6 months to 2 years of experience in customer service or a related field.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Proficiency in using computer systems and software applications.
Familiarity with the telecommunications industry is a plus.
A customer-centric attitude with strong problem-solving skills.

Perks and benefits

2 way cab facility provided