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Engaged Employer

Hilti

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3.5

based on 602 Reviews

Video summary

2 Hilti Customer Service Representative Jobs

Customer Service Representative

HILTI

3.5

based on 602 Reviews

0-3 years

Gurgaon / Gurugram

1 vacancy

Customer Service Representative

Hilti

posted 17d ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Software Configuration Management Construction IT Infrastructure Backend Operations Field Sales

+ 3 more

Job Description

Whats the roleAs a Customer Service Representative, you will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency
Who is HiltiAt Hilti, we are a passionate global team committed to making construction better
As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day
What does the role involveSupport sales team in creating quotations, order entry and support general inquiry Understand the basic customer service deliverables like service Level, ASA, AHT, schedule adherence Understand appropriate situation handling of specialized customer needs based on geography requirement Responsible for sustaining and continuing knowledge of existing and new products and applications Handle transactions involving customers terms and conditions in accordance with Hiltis legal guidelines and an applicable regulatory standard
Utilize situation selling skills to convert prospects into buying customers to support Hiltis growth strategy Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel Provide quality service with 70-80 customer contacts/day Hilti has been cited World s Best Workplaces for, the accolades are given by Great Place to Work (GPTW), the worldwide industry leader in quantifying employee experience
What do we offerYour responsibilities will be great and, with them, we ll give you the freedom and autonomy to do whatever it takes to deliver outstanding results
We ll offer you opportunities to move around the business to work abroad, experience different job functions and tackle different markets
It s a great way to find the right match for your ambitions and achieve the exciting career you re after
We have a very thorough people review process which enables your career progression as soon as you re ready for the next challenge
What you need is: Any Graduate / Post Graduate with 0-3 years of experience of Backend Operations profile in Customer Service
Ability to multi-task, prioritize and manage time effectively Strong communication and active listening Native resident of Gurgaon/Delhi
Familiarity with SAP systems would be an added advantage Why should you apply