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5 Tata Communications Customer Service Executive Jobs

Custom Service Executive - Platform Planning & Network Design

2-4 years

₹ 2 - 3.5L/yr

Chennai

1 vacancy

Custom Service Executive - Platform Planning & Network Design

Tata Communications

posted 21d ago

Job Description

Role & responsibilities


Job Description:


Broad outline of the Role
Responsible for driving day to day system and service engineering and operations. This is an operational role within Fibre services to Plan, Design and as built the Fibre assets in GIS tools that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Minimum qualification & experience
Technical/ Engineering degree


Key Responsibilities:
Support Fiber Planning and Design
To update GIS systems with the As-built documents received
To co-ordinate with On-shore Field engineers and Suppliers to complete the Assigned works on time.
To maintain SLA and FTR 100%
To maintain Self data and customer data secured and without error.
To be active in Customer and internal meetings.
Technical Competencies
Candidate should Know about Telecom network Architecture and its components, should have detailed knowledge on Optical Fiber Network and Geographical information system and its tools such as Auto CAD, Small world etc. Should have detailed knowledge about Fiber planning, Designing and As-builts, Quantity Surveying and Supplier management.
Candidate should have good Communication skills to have different level of conversations with the on-shore / Off-shore stake holders.
Responsible for new build, customer connections, network upgrades, diversionary works, and customized solutions
Continued driving of improvement in costs, timescales, and quality
To produce detailed industry-standard documentation of the design (HLD, LLD, and As-built) and update on Inventory Management Systems
Design of the telecommunications industry and its practices/standards regarding the fibre construction costs to build an optical network
Must have skills in defining, evaluating, solving, and presenting alternatives to complex engineering problems and in applying engineering and economic principles while conducting studies and surveys to analyze a technical system or design
Tools & Application
Smallworld - PNI & NIG
GSA Standard
COPS/Mori/Cramer
SOM/CPS


Location: Chennai




Employment Type: Full Time, Permanent

Read full job description

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What Customer Service Executive at Tata Communications are saying

4.1
 Rating based on 134 Customer Service Executive reviews

Likes

Everything is good till your project going on with client

  • Salary - Excellent
  • +4 more
Dislikes

There no any internal position for you if you'r project is closed Example i worked on TCTS-VIL project after end this project I apply IJP call hiring managers but no response even not a single interview I understand that if you don't have reference you can't get IJP & internal jobs as no one ready to take interview

  • Job security - Bad
  • +1 more
Read 134 Customer Service Executive reviews

Customer Service Executive salary at Tata Communications

reported by 933 employees with 1-8 years exp.
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₹2.4 L/yr - ₹7 L/yr
57% more than the average Customer Service Executive Salary in India
View more details

What Tata Communications employees are saying about work life

based on 3.4k employees
72%
60%
58%
89%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Tata Communications Benefits

Work From Home
Health Insurance
Cafeteria
Soft Skill Training
Job Training
Team Outings +6 more
View more benefits

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