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4 Credence Resource Management Customer Service Executive Jobs

Customer Service Executive

0-5 years

₹ 2 - 5.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Pune

10 vacancies

Customer Service Executive

Credence Resource Management

posted 5d ago

Job Role Insights

Fixed timing

Job Description

Job Roles & Responsibilities


• As an Executive - Customer Service, you will be responsible to communicate with consumers of

healthcare and telecommunication providers in the United States to collect on overdue and

unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and

negotiating for the overdue payment, on behalf of the client.

• Utilize effective verbal communication and customer service skills while communicating with

customers to resolve the account delinquency.

• Able to manage difficult customer issues while working in a fast paced environment

• Determine the reason for delinquency and best course of action to assist our Borrowers.

• Engage our consumers with the highest level of respect and dignity.

• Document all collection efforts for each assigned account in accordance with established

procedures and compliance policies.

• Communicate professionally and regularly with leadership and peers on status of accounts,

escalations in accordance with established standards.

• Ensure all accounts in assigned lists are managed accurately and timely.

• Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound)

environment.

• Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work

date follow up assignments


Contact HR Rutuja - 7757921516

Contact HR Khateja 7757922275


Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Service Executive roles with real interview advice

People are getting interviews at Credence Resource Management through

(based on 19 Credence Resource Management interviews)
Job Portal
Referral
Recruitment Consultant
53%
26%
5%
16% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What Customer Service Executive at Credence Resource Management are saying

3.7
 Rating based on 87 Customer Service Executive reviews

Likes

The work culture

Dislikes

There is nothing to dislike

Read 87 reviews

Customer Service Executive salary at Credence Resource Management

reported by 301 employees
₹1.6 L/yr - ₹6.2 L/yr
32% more than the average Customer Service Executive Salary in India
View more details

What Credence Resource Management employees are saying about work life

based on 553 employees
57%
45%
80%
73%
Strict timing
Alternate Saturday off
No travel
Night Shift
View more insights

Credence Resource Management Benefits

Free Transport
Cafeteria
Health Insurance
Job Training
Work From Home
Soft Skill Training +6 more
View more benefits

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