Customer Service Executive

Job Roles & Responsibilities

• As an Executive - Customer Service, you will be responsible to communicate with consumers of

healthcare and telecommunication providers in the United States to collect on overdue and

unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and

negotiating for the overdue payment, on behalf of the client.

• Utilize effective verbal communication and customer service skills while communicating with

customers to resolve the account delinquency.

• Able to manage difficult customer issues while working in a fast paced environment

• Determine the reason for delinquency and best course of action to assist our Borrowers.

• Engage our consumers with the highest level of respect and dignity.

• Document all collection efforts for each assigned account in accordance with established

procedures and compliance policies.

• Communicate professionally and regularly with leadership and peers on status of accounts,

escalations in accordance with established standards.

• Ensure all accounts in assigned lists are managed accurately and timely.

• Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound)

environment.

• Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work

date follow up assignments

Candidate Requirements

• Good written and oral communication skills

• Third-party collections experience preferred (Medical or Telecom)

• HSC passed [10+2]

• This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am

• Sunday fixed Off & Alternate Saturday Working

Contact

HR Pratham 9860894235

HR Pragati 8552075814