Customer Service Executive

Role & responsibilities

• Responsible for answering customer queries through various communication channels such as phone, email, chat.
• Help customer troubleshoot issues, resolve problems, and find solution to their concern. • Explain or educate the customer about product & services to assist the customers in making the decision.
• Maintain accurate records of customer interactions, including the nature of inquire, action taken, and resolution provided.
• Ensuing that all customer service interaction adhere to company policies, guidelines, and ethical standard is important.
• Follow up with the customers to ensure that their issues have been resolved and that they are satisfied with the service provided.

Preferred candidate profile

• Graduate with excellent fluency in English and Hindi, Additional language skills would be a plus Minimum 1 - 2 years of experience in Customer Support
• Knowledge of Customer Support tools, ORM and chat tools
• Comfortable to work in dynamic environment.
• Strong written and oral communication skills
• Ability to understand customers issue and point of view and answering his queries accordingly Self-starter with a natural curiosity to learn new skills in an Ever-changing environment Good presentation skills.