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4 Orange Business Customer Service Engineer Jobs
Customer Service Engineer - Data and IP Support
1-5 years
Gurgaon / Gurugram
1 vacancy
Customer Service Engineer - Data and IP Support
Orange Business
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
about the role
about you
department
- Customer ticket acknowledgement (responsive mode)
- Analysis of the customers request by describing the incident in coherence with the elements of the contract
- Evaluate the importance of the incident to the customer and assigning the processing priority.
- Record Signaling in the OCEANE- Ticketing information system
- 1st and second level analysis on tickets
- Respond to all escalations on a timely manner in line with the Incident Handling Policy
- Provide updates to the customers per the Incident Handling guidelines. Updates include managing updates notifications, Email and Telephone communication.
- Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
- Perform technical escalations in line with Incident Handling policy
- Ensure incidents are routed to the proper next level/organization as part of the incident management processes.
- Working experience and knowledge of Local Area Networks
- Wide Area Networks, Carrier Networks, different telecom hardware(cisco, juniper) and technology platforms
- Knowledge of working on SDH and DWDM Fiber optics network .
- Service assurance for high capacity IPLC (International Private Leased Circuit up to 100Gig capacity) P2P & IMPLS circuits in coordination of various national/international service providers & Undersea Submarine Cable System
- Look after the Severity 1/ Critical catastrophic service Affecting Outages in the Network (TNG/ANG (Lastmile Outages)/IPLC(SEA-ME-WE-4 )) and follow them up to their resolution.
- Finding Reason of outages of potential and traffic outage related problems.
- Knowledge of IPSEC and GRX networks .
- Knowledge of Protocols BGP , OSPF , IS-IS .
- Strong knowledge of IP Transit network .
- Good network support knowledge and experience.
- Service oriented, customer-focused with good customer service skills.
- Good networking/communications background.
- Good interpersonal skills.
- Good time management, organizational and communication skills.
- Ability to work under pressure.
- Ability to deal with multiple tasks.
- Proactive, self-motivated and determined attitude.
- Problem solving skills.
- Able to cover Flexible working hours/shift patterns as and when required (24*7).
- Strong proven knowledge of the Network Operations environment, systems, protocols and services.
- Excellent diagnostic and network troubleshooting skills.
- Ability to understand, analyze and resolve problems quickly.
- Good interpersonal skills and the ability to communicate effectively at all levels and with all nationalities and cultures.
- Proactive attitude to use his/her initiative to react quickly, to work effectively in emergency situations under minimum supervision.
- Self-motivated and capable to work within a strong team environment is essential. Must be fluent in English language. Possession of French language is an asset but not a key requirement.
Hosted Staff - WHOLESALE
Employment Type: Full Time, Permanent
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People are getting interviews at Orange Business through
People are getting interviews through
(based on 67 Orange Business interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
32%
16%
15%
7%
6%
6%
18% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Customer Service Engineer at Orange Business are saying
Customer Service Engineer salary at Orange Business
reported by
4
employees
with 2-9
years exp.
₹4.7
L/yr - ₹8
L/yr
26%
more
than the average Customer Service Engineer Salary in India
View more details
What Orange Business employees are saying about work life
based on 1.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Orange Business Benefits
View more benefits
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Orange Business Gurgaon / Gurugram Office Locations
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Grey Orange India Pvt. Ltd., GreyOrange India (P) Ltd Orient Bestech Business Tower, 2nd Floor, NH8, Block A, Near Hero Honda Chowk, Sector 34
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Customer Service Engineer - Data and Planned Works
1-5 Yrs
Gurgaon / Gurugram
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