Associate - Customer Service - Voice Process (0-10 yrs)

Job Responsibilities

- To answer customers calls and solve customer queries/ complaints or grievances.

- To provide all necessary information asked by the customers.

- Maintain quality standard and ensure adherence to the quality parameters & ensure customer satisfaction.

- Identifies the need to escalate specific issues and follow through where necessary.

- Presents detailed information and responds to questions from Managers, clients, and Customers.

- Person specification (competencies)

- Graduate with minimum 0-10 years of experience into any BPO calling process.

- Good communication skills, both verbal and written.

- Hands on Computers and other internet applications.

- Detail oriented with strong organizational skills & ability to multi-task.

- Day Shifts Only

- 6 days working

- Andheri East