1 DATAMARK BPO SERVICE (P) LTD Customer Service Associate Job

Greetings from DATAMARK,MUMBAI !

We're urgently hiring for Customer Service Associates (PERMANENT WFH) !

Position Overview:

The Customer Service Representative (CSR) provides information and solutions in response to inquiries pertaining to products, services and/or customer complaints. Duties may include, but are not limited to, accessing databases to retrieve and/or record information such as customer complaints or orders; responding to customer complaints or inquiries; keeping records of customer interactions; and updating customer account information.

Primary Responsibilities:

Answer incoming calls or places outbound calls in a timely and professional manner, responds to routine questions and takes complaints; inputs and/or logs information received into the call centers communications and computer system

• Properly log each call and ensure that the caller receives the correct information
• Maintain professionalism at all times even during stressful phone interactions
• Interact with customers and personnel to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve customer complaints and escalations.
• Assists with other Call Center duties, such as emergency operations, special projects, and training responsibilities or other similar tasks
• Must maintain specific knowledge of related computer software required to perform any role, function or task required for day-today operations relating to issuance of work orders and and/or information requests
• Must use and teach prescribed telephone etiquette and customer service procedures; must be courteous to customers and employees; provides advice, guidance to personnel.
• May be required to work overtime, weekends, holidays, and/or during declared emergencies
• Maintain excellent diction, grammar, voice quality, and articulation
• Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the call centers image
• Demonstrates a commitment to learning quickly and effectively applying knowledge
• Demonstrates a commitment to supporting a productive, positive work environment.

**Candidates should have excellent communication skills.(English Language)

**ONLY MUMBAI/NAVI MUMBAI/THANE CANDIDATES CAN APPLY.

**HSC PASS CANDIDATES CAN ALSO APPLY.

**NO TARGETS.

**CANDIDATES SHOULD BE FLEXIBLE WITH 24/7 SHIFTS.

Interested candidates can send in their resume at Lalitha.nadar@datamark.net