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Automation Anywhere

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3.8

based on 144 Reviews

Video summary

1 Automation Anywhere Customer Retention Specialist Job

Customer Retention Specialist

Automation Anywhere Software Pvt ltd

3.8

based on 144 Reviews

4-6 years

Bangalore / Bengaluru

1 vacancy

Customer Retention Specialist

Automation Anywhere

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Customer Service Robotic Process Automation CRM Key Account Management Software Sales

+ 2 more

Job Description

About Us

Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at www.automationanywhere.com

Job Profile :

Responsibilities:

Responsible for meeting or exceeding assigned sales objectives and quotas for renewal business.
Work closely with Customer Success, Sales and cross functional support teams to stay up to date with customer issues which might affect renewals.
Work closely with Sales Team to track any upsell or cross opportunities and ensure renewals stay on track.
Identify at-risk renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal.
Educate and effectively communicate the value of company solutions to client decision-makers including C-level business leaders, technical staff, legal, security and operations personnel in prospective accounts.
Maintain accurate records of all activities in SalesForce.com. Provide accurate week by week renewal forecast of the assigned accounts.

Required experience and skills:

5+ years of Renewal or account management experience.
Software Sales experience; SaaS or subscription sales is preferred.
Strong presentation and communication skills (verbal, written, and listening).
Experience selling software products that are on-demand and recurring in nature.
Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily.
Team-oriented with the ability to succeed in an entrepreneurial environment.
Experience using Salesforce.com as CRM is a plus.