61 Customer Management Jobs in Hyderabad / Secunderabad

In support of having a high performing lean procurement team in Europe this person is the Single Point of GCC Contact for Make & CAPEX across complex range of HCC, MCC and CCC procurement activities,bridging Europe Procurement agenda (focus on strategy, stakeholder connection and transformation) and timelines GCC agenda with focus on seamless execution of all of either E2E sub-categories management under guidance and approvals of Europe Procurement, or specific activities such as RFx, Insights, Reporting, Contracting and Supplier Mgt

Main objective of the role is to lead the Europe Procurement Sourcing Operations of Make and CAPEX and be responsible to achieving operational excellence, driving the ongoing optimization for the shared services provided from the ICC, supporting the creation and value delivery of Procurement Services and driving speed & cost efficiency in the benefit of the Europe Procurement function.

The incumbent will collaborate and partner closely with variety of internal stakeholders across category and market within Europe Procurement Make & CAPEX Management team, GCC, Supply Chain and Engineering teams and, externally with global supply base ensuring YoY productivity delivery of 5%+ savings and continuity of service to sites against a spend base of ~ $1,0 Bln for Make & CAPEX categories.

The incumbent is part of the Make & CAPEX Europe Leadership team.

The incumbent will have people management with 4 DRs in ICC + 1 dotted line Make Buyer (Turkey IMP) and, will lead this agenda w/o direct authority as it sits with Europe Procurement so demonstrating high integrity, influencing, trust and capability skills is key.

Responsibilities on the team under direct management:

• Coaching and direct management of a E2E CAPEX/MRO category manager - highly supported in building & executing procurement strategies aligned with the organization's overall procurement goals and objectives and contribute to big transformation projects on MRO, and on increasing procurement coverage of CAPEX projects.
• Coaching and direct management of a E2E Make category buyer will be highly supported in executing & supporting the building up procurement strategies under the guidance of EP aligned with the organization's overall procurement goals and objectives and contribute to SpendWise guidelines in general supplies and services.
• Coaching and direct management of 2 Make buyers that would either deliver E2E support on simple category or deliver RFX and Contracting on identified complex, Hybrid categories
• Coaching, and dotted line management of Turkey E2E Buyer (IMP), ensuring standard approach, use of tools and systems available in ICC, alignment of targets and working principles with Make Sr Manager Lead of Turkey/CEGB

The incumbent will be responsible to identifying optimization opportunities and unlock smooth, best in class collaborative working model, and ensure flexibility in GCC activity allocation within the same Tower which will require deep understanding of business, people requirements and phasing from GCC and Europe Procurement teams and make proposals to further optimize and build a lean procurement team leveraging GCC tower capabilities to the optimal levelwith particular focus on MyBuy integration into GCC system.

• Contribute actively to achievement of overall Europe Business and Procurement objectives
• Deliver 5+ YoY productivity for spend in scope against overall basedeliver
• Be single point of contact as GCC leader for MAKE&CAPEX to ensure high quality support as a pro-active service provider across Make&CAPEX categories) Facilities Management, MRO and CAPEX for English/Spanish languages requirements and all TB requirements.
• Establish collaborative and strong relationships Sector Category team and Regional Buyers to capture deep understanding of local business requirements and maximize impact of procurement initiatives & accelerate transformation agenda & initiatives.
• Enable implementation and execution of Europe/Global strategies, processes, systems and ways of working in ICC in line with PEP targets and region Faster Better Stronger key focuses.
• Work closely with PepsiCo EU Make & CAPEX Category Managers and regional Managers to ensure deep understanding of requirements and phasing of support request to build a solid execution plan.
• Support in building & executing procurement strategies for the certain pre defined Make/MRO/CAPEX categories that align with the organization's overall procurement goals and objectives and contribute to Spendwise guidelines in General Services and supplies. Support the sourcing, negotiation, and contracting for FM, MRO, CAPEX with final sign off by Europe Procurement leadership.
• Be prepare to step in to lead new, more complex GCC activities or at peak times.
• Deliver the sourcing services via dedicated ICC Make & CAPEX Rfx/Contracting team, with leading practices and policies, managing improved service, quality, cost through motivated DRs
• Meet with relevant KPIs and Service Level Agreement
• Manage and lead team under direct and indirect management, engaging and managing complex matrix relationship
• Drive continuous improvement in processes and WOW.
• Coordinate and ensure all GCC reporting includes full EU procurement overview (as well non GCC covered BUs )
• Contribute to collaborative working model and one team approach through open communication, credibility and trust with internal stakeholders, Europe procurement community and suppliers.
• Continuously delivering against stretched short term objectives.
• Comply with Europe procurement Policy and other applicable policies and ensure correct execution and documentation of controls.
• Develop and share best practices and learning and celebrate success through combination of communication channels and methodologies appropriate for the stakeholders.
• Being pro-active and accountable when it comes to executing Category Strategies and driving implementation.
• Bring visibility to GCC activities, design reporting model and structure to ensure that Category Teams are kept up to date on execution and delivery of strategies/projects.

• Strong background in Procurement (7-10 years minimum), preferably within FMCG environment and with proven track record in manufacturing procurement including sourcing and contracting processes and/or outsourcing initiatives across complex and challenging multi market environment (Europe) with variety of legal requirements and standards.
• Overall excellent knowledge of procurement processes and category sourcing approaches in best in class procurement organisations and ability to implement them in complex environment.
• Proven leadership track record of onsite and remote globally distributed stakeholder base.
• Good business accumen, knowledge of financial fundamentals, and excellent analytical and computer/systems skills.
• Strong internal customer management skills: capacity to listen, understand and capture internal clients needs and deliver appropriate solutions.
• Strong collaboration skills and ability to perform in virtual & matrix organisations.
• Languages : English is must. Spanish language desired.
• Analytical thinking and Setting the agenda.
• Strategic thinking
• Ability to influence others.
• Ability to work in matrix organisations/ Strong in collaboration.
• Strong negotiation skills across multiple categories and 7 step sourcing process knowledge
• Results driven and customer service oriented
• Ability to identify opportunities and influence Pep+ sustainability agenda