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Sireesh Auto

Compare

3.9

based on 18 Reviews

1 Sireesh Auto Customer experience Manager Job

Customer experience manager (SALES)

Sireesh Auto Pvt Ltd

3.9

based on 18 Reviews

3-5 years

Bangalore / Bengaluru

1 vacancy

Customer experience manager (SALES)

Sireesh Auto

posted 3mon ago

Job Role Insights

Fixed timing

Key skills for the job

Customer Service Salesforce CRM Customer Experience Management Communication Skills Customer Relationship

+ 5 more

Job Description

Sireesh Auto Pvt Ltd is looking for Customer experience manager (SALES) to join our dynamic team and embark on a rewarding career journey

The primary responsibility of a Customer Manager is to build strong relationships with customers, understand their needs, and ensure a positive experience throughout their journey with the company

Here are some common responsibilities and requirements associated with this role:Responsibilities:

Customer Relationship Management: Developing and maintaining relationships with customers to understand their needs, preferences, and challenges
Acting as the main point of contact for any inquiries, concerns, or requests
Customer Satisfaction: Ensuring customer satisfaction by addressing their issues, resolving complaints, and providing timely and effective solutions
Proactively identifying opportunities for improvement and implementing measures to enhance the customer experience
Account Management: Managing and growing a portfolio of customers, which may include key accounts or high-value customers
Developing account plans, monitoring customer performance, and identifying opportunities for upselling or cross-selling
Customer Success: Collaborating with customers to define their goals and objectives
Providing guidance, support, and training to help customers achieve their desired outcomes and maximize the value they receive from the company's products or services
Communication and Coordination: Maintaining regular communication with customers through meetings, calls, emails, and other channels
Coordinating internally with different teams (such as sales, marketing, and support) to address customer needs and ensure a seamless experience
Customer Feedback: Collecting and analyzing customer feedback, surveys, and reviews
Identifying trends, insights, and areas for improvement
Sharing feedback internally and driving initiatives to enhance customer satisfaction and loyalty
Customer Retention: Implementing strategies and initiatives to retain existing customers
Developing retention programs, loyalty initiatives, and customer engagement activities to build long-term relationships

Requirements:

Customer-Focused Mindset: A strong passion for customer satisfaction and a customer-centric approach to problem-solving
Empathy and the ability to understand and anticipate customer needs
Communication Skills: Excellent verbal and written communication skills to effectively interact with customers
Active listening skills to understand customer requirements, concerns, and feedback
Relationship Building: Strong interpersonal skills to build and maintain trust-based relationships with customers
Ability to collaborate and connect with individuals at various levels within customer organizations
Problem-Solving Abilities: Strong analytical and problem-solving skills to identify customer pain points, propose solutions, and address challenges effectively
Industry Knowledge: Familiarity with the industry or market in which the company operates
Understanding of customer needs, market trends, and competitive landscape
Organizational Skills: Strong organization and time management skills to handle multiple customers and tasks simultaneously
Attention to detail in maintaining accurate customer records and documentation
Team Collaboration: Ability to work collaboratively with cross-functional teams, such as sales, marketing, product development, and support, to ensure a unified customer experience