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Agoda

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3.6

based on 35 Reviews

1 Agoda Customer experience Manager Job

Talent Acquisition Manager Customer Experience Group (Gurgaon Based)

Agoda

3.6

based on 35 Reviews

2-7 years

Gurgaon / Gurugram

1 vacancy

Talent Acquisition Manager Customer Experience Group (Gurgaon Based)

Agoda

posted 17d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Talent Acquisition Recruitment Customer Experience Management Operational Excellence Resource Planning

+ 3 more

Job Description

Job Description
Life at Agoda

All Teams Content Corporate Strategy Customer Experience Design Finance Global Affairs Homes Key Accounts Legal Marketing People Product Strategic Partnerships Students Supply Technology All Locations Bali Bangalore Bangkok Barcelona Beijing Berlin Budapest Busan Cairo Cancun Cebu Chiang Mai Colombo Dubai Fukuoka Guangzhou Gurugram Ho Chi Minh City Hong Kong Istanbul Jakarta Jeddah Kathmandu Kuala Lumpur Las Vegas London Los Angeles Male Manila Mumbai New York City Okinawa Osaka Penang Phuket Pune Sapporo Seoul Shanghai Siem Reap Singapore Sydney Taipei Tokyo Toronto Vientiane Yangon Yokohama

Talent Acquisition Manager Customer Experience Group (Gurgaon Based) Apply Now Gurugram, India

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team:

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.

The Opportunity:

In this role, you will be leading a team of TA Partners and Associate TA Partners while also collaborate with multiple stakeholders such as Operations leaders, HR Generalists, HR Specialist, Technology Analytics team etc. You will be focusing on two different areas including leading your team to achieve set hiring targets for volume positions (e.g. Customer Experience Specialists) and successfully executes project to continuously improve the recruitment function in Customer Experience Group.

In this Role, you ll get to:

Lead the team to hire to target and be 100% staffed by optimizing sourcing, recruitment funnel and the team organization
Drive improvements to increase the quality of hires (measured by objective metrics) through data-driven experimentation
Ensure operational excellence in your team for every step of the recruitment process (new positions intake, JDs, pre-screening, interviews scorecards, offer communication, etc.)
Leverage and analyze Data and Recruitment Reports to effectively partner with the Team and Business
Reduce the cost per hire
Ensure that Hiring Managers supported by your team develop interviewing skills
Develop strategies to build talent pipelines and effectively raise or lower the bar adapting to hiring needs
Manage, coach and build a team of strong Recruiters and enable them to hire game changers for Agoda
Lead projects to transform the recruitment function. Examples of possible projects are:
Defining operational excellence in the recruitment process
Introducing new assessment tools
Building an upskilling program for Recruiters
Experimenting with different recruitment processes

What you ll Need to Succeed:

Between 6-8 years of experience in recruitment and a minimum of 2 years of team management experience in a fast-paced, dynamic global environment
Previous experience in hiring for Customer Experience in India is a plus
Exposure to headcount models and resource planning is a must
Ability to leverage data to take decisions and optimize the results
Leadership skills to rally recruiters to achieve stretch targets
Ability to work effectively with multiple stakeholders
Fluent in English
Autonomous and highly motivated with a strong sense of urgency.

Equal Opportunity Employer

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Employment Type: Full Time, Permanent

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