335 Customer Experience Management Jobs in Chennai

Amazon. com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened its online retail in July 1995 and today, stands as one of the world s largest internet retailer. Amazon. com, Inc. seeks to be Earths most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. We operate retail websites in 20+ countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history.

Do you want to be part of the team that ensures Amazon keeps its best price promise across millions of products worldwide? Does the challenge of driving decisions in a dynamic environment excite you? Do you love solving complex business problems using technology? Are you seeking an environment where you can drive innovation? Are you a passionate self-starter? If the answer to the above questions is a resounding YES , read on!

A successful candidate will have an established background in driving a complex program portfolio with considerable impact, excellent program management, problem solving and communication skills and be comfortable interacting with technical and non-technical stakeholders at all levels. The candidate should have a history of driving deep insights from complex data, have business judgement including financial acumen to quickly assess the viability of key decisions, ability to write compelling business documents and drive outcomes for senior leadership at Amazon. The ability to influence cross functionally and across the organization, at all levels, will be absolutely critical to success in this role.

Key job responsibilities
Drive end-to-end high impact and high visibility programs that impact pricing and thereby customer experience on Amazon
Collaborate with Tech, Product, Operations and Category teams to ensure timely deliverables for key projects
Analyze data and dive deep into processes to derive business critical insights for enhancing systems
Write compelling business documents and drive outcomes for Senior Leadership at Amazon
Build a data oriented culture, adopt technical solutions and drive process improvement projects to achieve operational and business goals.

A day in the life
As a Program Manager, you will be working on high impact, high visibility programs that directly impacts our customers. You will be required to ideate, analyze data, generate insights, develop proof of concepts, write compelling business case and gain agreement from Leaders across levels & functions, implement the solution. You will be required to collaborate with leaders from Tech, Operations, Business, Finance, Legal teams to drive the programs from ideation to implementation effectively. - 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Bachelors degree