61 Customer Experience Management Jobs in Ahmedabad

Amazon. com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon. com, Inc. in 1994 and launched it online in 1995. Amazon. com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys.
At Amazon, were working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Four key areas that you ll always focus on are the safety, quality, customer experience, and productivity of your department.
Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives.
Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals.
Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
Proactively identify and lead process improvement initiatives and Lean tools

Key job responsibilities
Job Deliverables:
Managing shifts Day/Night in operation with labor planning and execution at daily level basis various inbound flows.
Prepare SOS plans, allocate labor, lead flow meetings, direct and assign job duties for FC Associates
Monitoring and mentoring of associates on productivity, quality and safety and leading the team of PAs and problem solvers efficiently.
Analyzing and sharing various shift reports and escalate system related issues to leadership on timely manner.
Responsible for shift productivity and quality and associated action plans
Preparing and implementing training and development plans for associates
Conducting 4M and 5S audits for the respective work stations on a daily basis
Ensure FC associates have proper tools to perform the job and coordinate repair or replacement as necessary
Stand-in for Area Manager


A day in the life
Candidate will get varied opportunities to manage entire FC operations and work on improvement projects. - Bachelors degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications