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5 Motherhood Hospital Customer experience Executive Jobs
Executive Customer Experience
Motherhood Hospital
posted 3mon ago
Job Role Insights
Flexible timing
Job Description
- Greet customers with warmth politeness.
- Guide them to the area they are required to go.
- Attend to all guests promptly and courteously; coordinate services as per their requirements.
- Be aware of customers names, their appointment time and greet repeat customers with recognition and warmth.
- Help customers fill the registration forms and any related documents.
- Complete the Registration Process and generate UHID Cards for patients.
- Handle VIP customers with special attention; ensure all departments are alert and services are smooth.
- Ensure that customers are comfortable; keep track of them and in case of any changes to their schedule, update them at the earliest.
- While talking to customers, pay full attention, understand their specific queries and respond appropriately. If you are unable to resolve the query, seek assistance from a senior.
- Communicate updates of the patients to their relatives time to time.
- Coordinate patient movement into Consultant chambers; be alert and track waiting patients.
- Be aware of open slots for walk-in patients; schedule them as per availability.
- Make bookings (reservations) for the beds if required; book appropriate bed type.
Admissions:
- Receive admission request form from patient.
- Conduct the admission process smoothly, ensure all documents are duly filled and signed by patient/attendant; all fields are filled in the admission portal; appropriate Bed is blocked
- Collect deposit.
- Escort patient to the floor and assigned room.
- Nursing station and concerned consultant is informed about the admission
Administrative:
- Understand Hospital Information System for carrying out billing jobs. Prepare bills by entering all lab orders, medications, and services given to patients.
- Ensure day to day report of all the floors |areas reach the concerned authority without fail.
- Maintain Daily New Registration Tracker , OPD count, Daily Collection Submission.
- Ensure general cleanliness of the floor.
- Ensure magazine stands, Value cards stand , pamphlets are fully stocked and displayed correctly.
- Ensure music is playing and OP area looks fresh and inviting.
- Communicate clearly between the clinical administration teams to ensure smooth operations.
Fulfilling the Service Vision Inter-department Coordination:
- Responsible for the implementation of the Service Vision ensures personalized care while delivering service.
- Engages well with Clinicians and colleagues, builds respect and rapport.
- Coordinates with support departments to ensure customers are comfortable and services are as per standard.
Employment Type: Full Time, Permanent
Read full job descriptionMotherhood Hospital Interview Questions & Tips
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What Customer experience Executive at Motherhood Hospital are saying
Customer experience Executive salary at Motherhood Hospital
reported by
4
employees
with 1-5
years exp.
₹2.4
L/yr - ₹4.2
L/yr
At
par with the average Customer experience Executive Salary in India
View more details
What Motherhood Hospital employees are saying about work life
based on 262 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Motherhood Hospital Benefits
View more benefits
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