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1 Beroe Inc Customer Engineer Job
Associate - Customer Engagement
Beroe Inc
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Associate Customer Engagement is the 1st point of contact for a customer, will have 100% ownership in terms of assessing the requirement, evaluating the feasibility of the deliverables along with the research team.
- Responsible for crafting out the timelines and delivering the output with the customer.
- Should comprehend customer s requirements during the interaction (via emails/ Bot conversations) to break down the requirements into definite actionable.
- Responsible to create quickly customized outputs to deliver off-the-shelf information (readily available data sources) which will be shared instantly with the customer via emails/ Bot.
- Associates will have continuous access to key category databases, report archives, partner databases like D&B, Bloomberg, Zoominfo, Contify etc. to retrieve data while addressing client s queries.
- Associates will be trained & exposed to a wide array of spend categories across all key industries.
- Associates will be responsible for customer engagement activities on the platform (like onboarding, training, monitoring etc.)
- Analyze customer activity to establish ways to improve customer experience on the platform.
- Associate will have a direct impact on the renewals, upsell & cross-selling for their respective Customers within LiVE.Ai platform.
- Associate will be trained & exposed to a wide array of categories across all key industries.
- Flexible to work in the shifts( day shift/ UK shift).
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
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