181 Customer Engagement Jobs in Chennai

Amazon
Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Mesa, where ideas are born and come to life.
Everyone on our team has a meaningful impact on product features, new directions in Mesa streaming, and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development, marketing, design, ops, and more. Come join us as we continue to make history by launching exciting new projects.
Our team is focused on building a personalized, curated, and seamless Mesa experience. We want to help our customers discover up-and-coming artists, while also having access to their favorite established Mesaians. We build systems that are distributed on a large scale, spanning our Mesa apps, web player, and steaming-forward engagement. Amazon Mesa offerings are available in countries around the world and our applications support our mission of delivering Mesa to customers in new and exciting ways that enhance their day-to-day lives.
Come innovate with the Amazon Mesa team!

Key job responsibilities
Provide Infrastructure support of incoming system tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
Work on maintenance driven coding projects, primarily in Java and AWS technologies
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Improve Retail Mesa infrastructure, operational performance, and stability.
Participate in designs, code and procedures reviews.
Identify opportunities arising from technical discussions and do the technical trade-offs.
Troubleshoot, research root causes thoroughly resolve defects.
Drive Company Wide Campaigns with Support and Engineering teams and drive it to closure.
Keep the Compliance risks for Retail Mesa systems under control.
Drive large scale projects such as migration to native , Pipeline Automation and drive it to closure

We are open to hiring candidates to work out of one of the following locations:

Chennai, TN, IND
- Experience in automating, deploying, and supporting infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix