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21 Customer Care Manager Jobs

Senior Deputy Manager - Customer Care

4-8 years

Gurgaon / Gurugram

1 vacancy

Senior Deputy Manager - Customer Care

Axis Max Life Insurance

posted 13d ago

Job Description

Key Responsibilities:

  • Publish MIS and Dashboards daily to monitor closure and resolution TAT.
  • WIP management: Manage the overall WIP and TAT as per the company grid.
  • Able to prepare MBR (Monthly Business review) report monthly.
  • Leadership and People Management: Ability to motivate, inspire, and guide teams to meet
    goals and deliver excellent service.
  • Coaching and Development: Helping team members improve their performance through
    feedback, training, and career development.
  • Excellent communication Skills.
  • Customer-Centric Mindset: Understanding and anticipating customer needs, ensuring their
    concerns are addressed in a timely manner.
  • Problem-Solving Skills: Quickly identifying root causes of problems and creating actionable
    solutions.
  • Performance Monitoring: Regularly reviewing performance indicators (such as CSAT, Net
    Promoter Scores, response times, etc.) and implementing improvement plans.
  • Handling Difficult Situations: Managing high-stress or sensitive customer service issues,
    ensuring calm and effective resolution.
  • Ensure adherence to documented processes, procedures and controls
  • Liaise with other support units in Home Office (such as Operations, Products, Actuaries,
    Finance, Admin, IT) to ensure that all local queries/complaints are resolved\

Measure of Success:

  • Customer satisfaction scores
  • Agent satisfaction scores
  • TAT of Customer query resolution as per defined SLA
  • 100% compliance to standards.

Desired qualifications and experience:

  • Graduate with 3.5 - 8 years experience in operations / customer service.

Knowledge and skills required:

  • Customer centricity
  • Excellent communication skills
  • Good command on excel
  • Basic analytical skills

Employment Type: Full Time, Permanent

Read full job description

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What Customer Care Manager at Axis Max Life Insurance are saying

Customer Care Manager salary at Axis Max Life Insurance

reported by 2 employees with 6-12 years exp.
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₹4.3 L/yr - ₹5.5 L/yr
28% less than the average Customer Care Manager Salary in India
View more details

What Axis Max Life Insurance employees are saying about work life

based on 5.4k employees
52%
46%
54%
99%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Axis Max Life Insurance Benefits

Job Training
Soft Skill Training
Health Insurance
Work From Home
Team Outings
Education Assistance +6 more
View more benefits

Compare Axis Max Life Insurance with

ICICI Prudential Life Insurance

4.1
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HDFC Life

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SBI Life Insurance Company

3.8
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Bajaj Allianz Life Insurance

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Kotak Mahindara Life Insurance

3.7
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Reliance Nippon Life Insurance

3.6
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Tata AIA Life Insurance

4.0
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Aditya Birla Sun Life Insurance

4.0
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PNB MetLife

3.4
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Life Insurance Corporation of India

4.3
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ICICI Lombard General Insurance Company

3.7
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HDFC Ergo General Insurance

3.9
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Bajaj Allianz General Insurance

3.9
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Cholamandalam MS General Insurance

3.8
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Gallagher

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Star Health & Allied Insurance

3.6
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SBI General Insurance

3.7
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Star Union Dai-ichi Life Insurance

3.9
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MetLife

4.2
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Shriram Life Insurance

3.6
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