System Engineer - Windows Server/VMware (7-12 yrs)

ROLE RESPONSIBILITIES :

- Provide support for Endurance's global data center environment which includes Windows server technologies, VMware, VEEAM and general server/datacenter maintenance.

- Provide immediate 3rd level server support for problems escalated by Datacenter Operations Team, Service Desk, App/Dev, or business users.

- Provide general server support and maintenance, implement patching and proactive maintenance plans develop best practice maintenance plans.

- Proactively review monitoring systems, act on alerts, and review/revise thresholds/alerts to ensure infrastructure stability.

- Perform thorough root cause analysis, best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience.

- Proactively support, maintain, create and update associated build and standard operating procedure documentation. Plan and implement necessary updates as required for support relevance.

- Identify, document, publish and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc.

- Identify, plan, and lead projects and tasks necessary to assess, optimize, proactively manage, and maintain enterprise and client systems and infrastructure.

- Ensure all support requests, projects, and other tasks are reviewed, prioritized, addressed and completed in a timely and proficient manner.

- Availability to work evenings and weekends as required to support maintenance and project activities.

TECHNICAL QUALIFICATIONS :

- 7+ years of equivalent work experience.

- 5+ years of infrastructure support experience and operational excellence.

- Infrastructure experience is required in VMware, Windows Server, SAN (NetApp, HP Nimble).

- Excellent technical skills including, however, not limited to, Microsoft Operating systems server 2008-2019, Powershell, Exchange 2010-2019, Office 365, Active Directory, VEEAM, SCOM 2012-2019, Networking (both LAN and WAN), DNS, DHCP, Experience working with HP Server and Blade class machines.

- Insurance/Reinsurance Industry experience and knowledge with an understanding of the terminology, business functions and processes.

- Strong experience with PowerShell scripting to create automation task to increase team reliability and efficiency.

- Strong experience with leading Infrastructure projects as a technical resource, including the ability to oversee planning of resources and develop detailed execution plans for both project and operational work.

- Candidate has experience in AWS CLI and Gcloud Command shells with an ability to create and run scripts.

- Hands on experience with VMware vSphere 6.x - able to act as 3rd tier support for escalated issues. VCP-DCV 6.0/6.7 or later preferred.

- Hands on experience with backup tools including Veeam Backup and Replication, Cloud Endure and Cloudranger preferred.

- Strong experience managing virtual instances in cloud environments (Azure, AWS and GCP), including associated elements such as security groups, resource groups, load balancers, storage devices, backup & recovery, and network resources.

- Experience using Powershell and C# to create runbooks in System Center Orchestrator.