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Clinical Dev Ops Analyst
Syneos Health
posted 6d ago
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Job Description
WORK HERE MATTERS EVERYWHERE
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we re able to create a place where everyone feels like they belong.
- Establishes partnerships with key business liaisons and ensures communication and sharing of information by responding to customer support inquiries regarding systems & processes. Develops increased knowledge for remedy of questions or issues based on previous inquiries or solutions. Proficient in all modules and capabilities of the systems and underlying data / reporting. Active involvement in training efforts for internal and external customers.
- Participates and/or supports new projects as required in the area of Systems, Qualification, Metrics, Reporting and/or Analytics. This includes requirements gathering and liaising with Information Technology (IT) or other partners to identify and plan for longer term needs. Leads and/or supports the testing and validation efforts of associated systems under Business Unit remit.
- Provides a quality check to identify issues or inconsistencies within data, reporting and analytics. Works to investigate issues and implement timely action plans to address these. Reviews and relays feedback from the Business Units on suggested tool enhancements or process revisions.
- Works to assist all team members by running and disseminating routine reports such as compliance reports, resourcing-related reports, monitoring metrics, qualification metrics and/or Sponsor or Business Unit Specific reports. Provides a review of changes and updates data where required.
- May develop customized queries in support of specific reporting requests, partnering with senior team members or applicable Business Unit leadership.
- Responds to Service Desk tickets routed to the department system queues. Supports customer service efforts in terms of response times and follow up. Works directly with Department Management team, IT, HR, Business Units etc. to escalate or research any issue.
- Collects, reviews, and presents quarterly metrics. Review information with management team and during team meetings, as requested.
- Maintains edit responsibilities for associated Business Unit intranet and SharePoint sites, ensuring that updates are made in a timely manner. Ensures quality control of data present on a routine basis.
- Attends meetings as required, preparing necessary updates, and completing all assigned action items. Following up with appropriate Management and / or stakeholders as appropriate.
- Uses effective customer-oriented communication skills to respond to end-users, team members and Management promptly and within agreed upon time limits, utilizing most appropriate method of communication based on urgency and type of information needed.
- Identifies issues for escalation and routes appropriately, exhibiting careful judgement in communicating issues.
- Exercises appropriate critical thinking / problem solving skills to identify and understand a problem, analyzes, and communicate impact, and brings to a timely resolution.
- Performs other work-related duties as assigned.
- Minimal travel may be required (up to 25%).
- BA/BS degree or equivalent combination of education and experience Proficiency in Microsoft Suite with strong Excel skills. High utilization of PC-based software packages for word processing, presentations, spreadsheets, and graphics.
- Proficiency in Oracle E-Business suite preferred.
- Experience working with applications with database interoperability (SQL Server and/or Oracle) preferred.
- CRO or Pharmaceutical experience preferred.
- Moderate business analysis experience preferred.
- Ability to assist in gathering business requirements for projects, problems, and issues.
- Ability to be attentive to detail, flexible, open to suggestions, and possess effective communication skills.
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
Employment Type: Full Time, Permanent
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