Crest IT Consulting - L2 Application Support Engineer - Troubleshooting (1-4 yrs)

Job description :

We are currently seeking a diligent and technically proficient Application Support Engineer to join our team.

The successful candidate will have 1-4 years of experience in providing Level 1 and 2 support for software applications, with a strong foundation in MS SQL and Windows environments.

Key Responsibilities :

- Serve as the first point of contact for end-users seeking technical assistance with our software applications.

- Receive, triage, and prioritise support tickets according to urgency and impact.

- Provide timely and effective resolution to Level 1 and Level 2 issues, including troubleshooting software functionality and user access.

- Document support activities, including ticket updates, resolutions, and communication with end-users.

- Only candidates willing to relocate to Mumbai can apply.

Qualifications :

- Bachelor's degree in computer science, Information Technology, or related field preferred.

- Minimum of 2 year of experience in a Level 1 and 2 application support role.

- Proficiency in MS SQL for basic querying and data analysis