Senior Customer Support Executive

CreditMantri is a Series-B funded, Chennai headquartered Fintech startup, founded by a team of entrepreneurs with extensive experience in world-class financial services organizations. Our aspiration is to become India's largest and most inclusive Credit facilitator. CreditMantri aims to do this by creating a single extraordinarily rich source of credit relevant information, aggregating both traditional and non-traditional data sources. We have over 2 Million users, work with 40+ lenders and have seen strong traction. We are at an exciting phase of our proposition build out. Our product set caters to 2 stakeholders consumers on one side and lenders on the other.

Responsibilities

• Perform inbound and outbound customer calls
• Explain and counsel customers to repay the overdues
• Ensure 100% 1st call to customer within 12 hours
• Achieve collections & calling parameters as per the company standard
• Understand credit concerns customers have when their loan or credit card gets rejected
• Introduce CreditMantri and describe the services we do
• Provide Service Plan options on how customers can improve their score and become loan eligible
• Co-ordinate with operations department on successful repayment & resolution of negative issues pertaining to credit bureaus

Basic Qualifications

• Graduate with 1-2 years experience in collections have had targets and achieved them month on month
• Should be fluent in English and Hindi. Multilingual would be an added advantage.
• Should have knowledge of loan and credit products
• Understands management by metrics and is result oriented.
• Passionate about customer interaction.
• Enjoys working in a start-up environment. •

Ability to prioritize tasks in hand and comfortable working in a collaborative team environment.

Perks and benefits

1. No Night Shift ( Only General shift 9:30am -6:30 pm)

2 Joining Bonus of 6k paid

3. Half yearly increment in salary of 2000/-

4. DRA Certification - sponsored by the company 5. No Bond 6. Salaries paid on time 7. Freshers will be preferred

Lower Ground Floor, Spencer Plaza Mall, Unit No: B2, No. 769, Phase-1, Anna Salai, Chennai, Tamil Nadu 600002