Collection Manager

Experience: 2 - 6 Years

Job Responsibilities:
Responsible for managing the collections process for the allocated pool.
Ensure field collection visits to customers for achieving resolution of allocated
accounts.
Responsible for achieving monthly targets.
Ensure that monthly bucket wise resolution targets are achieved.
Ensure maximum recoveries by collaborating with other teams including legal/central
collections.
Achieve target collections of charges and late payment penalties from customers.
To maintain data for administrative work related to collection such as updating
delinquent account history, providing and maintaining MIS report, reviewing collection
feedback regularly.
Ensure Collection Process and Legal guidelines are adhered to and Collections Code of
Conduct is followed.