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55 Credence Resource Management Jobs
Manager | Credence Global Solutions
5-10 years
Pune
1 vacancy
Manager | Credence Global Solutions
Credence Resource Management
posted 5mon ago
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Job Description
- Develop and administer single or multiple clients business with deployment of resources ranging between 100 to 200 FTEs.
- Design and execute internal business processes to meet client SLA / work standards.
- Ensure full compliance with all company, departmental, legal, and regulatory requirements.
- Demonstrate effective verbal and written communication with clients, management and across functions.
- Develop and execute innovative strategies to improve and secure business delivery.
- Solid skills of persuasion and negotiation, paired with an innate ability to develop trust, confidence and consensus.
- Ensure that the assigned portfolio meets client and internal company performance benchmarks.
- Actively develop the management capabilities and business acumen of direct reportees, and drives the development of team members, ensuring full and well-rounded team competency.
- Innovate and drive dialer, skip tracing, performance improvement plan and strategies.
- Host monthly business reviews.
- Employee development, engagement and retention
- At least 2 years of experience as an AM-Operations.
- 5 years of experience in the BPO business. Prior third party/first party collections experience.
- Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals.
- Willingness to work night shifts.
- Expertise with MS Office tools like PowerPoint, Excel, etc.
- Preferred Qualification Any Graduate.
Employment Type: Full Time, Permanent
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Rating based on 1 Manager
review
Anonymous · Customer Success, Service & Operations
in Pune
Good clientele base, No politics and pay for performance.
- Salary - Excellent
Stretched working hours and entire set up in one city. Credence should explore for another office in NCR
Manager salary at Credence Resource Management
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Credence Resource Management Benefits
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