520 Creative Jobs

Job title: Engagement Executive Marketing Operations

Location: Kolkata

Grade: E2

About Capgemini:

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.

It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.

Capgemini in India comprises nearly 175,000 team members working across 13 locations: Bangalore, Bhubaneswar, Chennai, Coimbatore, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem and Tiruchirappalli.

About BSV:

- Business Services India is a global business line that maximizes our deep consulting, digital technology, and operational expertise to shape the future of business operations with intelligent automation in order to create outstanding value for our clients, for Capgemini, and for our people.

- Capgeminis Business Services has a proven reputation, documented industry and functional experience, comprehensive portfolio and collaborative engagement.

- We are highly differentiated, so the worlds leading organizations trust us to dramatically improve their business performance and shareholder value.

Why Join Capgemini?

- The choices you make today lay the foundation for change tomorrow.

- Choosing Capgemini means having the opportunity to make a difference, whether for the worlds leading businesses or for society.

- It means getting the support you need to shape your career in the way that works for you.

- It means when the future doesnt look as bright as youd like, you have the opportunity to make change: to rewrite it.

- When you join Capgemini, you dont just start a new job. You become part of something bigger.

- A diverse collective of free-thinkers, entrepreneurs and experts, all working together to unleash human energy through technology, for an inclusive and sustainable future.

- At Capgemini, people are at the heart of everything we do! You can exponentially grow your career by being part of innovative projects and taking advantage of our extensive Learning & Development programs.

- With us, you will experience an inclusive, safe, healthy, and flexible work environment to bring out the best in you!

- You also get a chance to make positive social change and build a better world by taking an active role in our Corporate Social Responsibility and Sustainability initiatives.

- And whilst you make a difference, you will also have a lot of fun.

The Opportunity:

- Capgeminis Connected Marketing Operations practice offers and delivers Marketing Operations services to its top fortune 500 clients.

- Our portfolio of services is focused on delivering latest and best in Content Operations, Campaign Services and Performance Marketing solutions to drive marketing and sales outcomes for the clients.

- We are looking for a results-oriented senior leader to lead the global delivery & client relationship management for multiple projects.

- If you are driven by hyper growth challenge and love to wow the clients with your innovative solutions, then this is just the right leadership role for you!

The role responsibilities include:

- Responsible for delivery excellence of all programs and accounts rolling up to the practice through strong governance and review mechanism.

- Continual Innovation aimed at creating future proof solutions for the marketing functions with a focus on industrialization, delivery process standardization and reuse across the marketing operations & digital marketing scope.

- Develop use cases in the generative AI and other technologies prevalent for marketing process optimization.

- Accurately forecast revenue, head count, profitability, margins, bill rates and utilization. Ensure attention to demand prediction and fulfilment across the MU

- Represent Capgemini in client steering committee meetings.

- Build strong executive connects to enable management of client expectations and foster lasting client relationships.

- Continually seek opportunities to increase customer satisfaction and deepen client relationships.

- Work closely to ensure that the operational parameters are green.

- Work closely & collaborate with Practice/ Global Account Managers/AE/BDE in a collaborative manner to grow the business across various Industry verticals and the market units and ensure the delivery function runs efficiently.

- Identify business development and "add-on" sales opportunities in existing programs.

- While the primary function will be development and delivery of programs within the MU, he/she will also have the responsibility to look ahead into the next 2-3 years and ensure that a strategic road map is in place for the future.

- This will be done in conjunction with AE/BDEs/Sales Leaders.

Our Ideal Candidate:

- He/She/They OR, the incumbent will have 18+ years experience with a large marketing shared services or marketing service provider with a strong project track record.

- Minimum 18 years experience in delivery management comprising of engagements for global clients in Marketing Operations areas Artwork Management, Media and Creative, Advertising Operations, Marketing Asset Management, Product Data Orchestration, Innovation Project management

- Experience in managing big P&Ls for operations/delivery for international clients

- Demonstrated ability to influence without formal authority within cross-functional teams on adopting new ways of working.

- Previous experience successfully leading large delivery teams (400+) of marketing specialists with a strong focus on talent management.

- Good understanding of the latest tech and platforms in marketing domains including GenAI

- Previous experience with leading delivery in a recognized agency will be an added advantage.

- Exceptional communication skills

- Experience with international clients mandatory

- Working experience with cross cultural teams spread across India, Latin America and European centers is required.