Support Executive (CRM/ERP Implementation & Support Specialist)

This is a full-time on-site role for a CRM and ERP Implementation & Support Executive at Buildesk. The role involves implementing and supporting CRM and ERP systems, managing customer relationships, analyzing sales data, and overseeing project management tasks.

Key Responsibilities
Lead the end-to-end implementation of CRM and ERP systems, aligning with client
requirements.
Customize and configure solutions to optimize business processes.
Provide expert support, troubleshooting, and training to clients and internal teams.
Collaborate with stakeholders to gather feedback and enhance system performance.
Conduct training sessions.
Ensure timely resolution of technical issues while maintaining high customer satisfaction.
Monitor customer health metrics to implement measures that reduce churn risks.Identify opportunities for upselling and cross-selling, contributing to revenue growth.
Partner with sales and onboarding teams to ensure a smooth customer transition from sales to implementation.
Expanding the customer base by upselling and cross-selling.
Knowing your competition and strategizing accordingly.

Skills Required
Analytical Skills, Sales, and Project Management skills
Excellent Communication and Customer Relationship Management (CRM) skills
Experience in implementing and supporting CRM and ERP systems
Ability to analyze sales data and interpret results
Strong problem-solving and decision-making abilities
Project Management certification is a plus
Experience in handling customer queries tactfully and diplomatically to ensure that they stay subscribed to our product
Proficient in all Microsoft applications.
Superior product knowledge.
A team player with leadership skills.