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Customer Service Coordinator
CPL Aromas
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The role will facilitate seamless order processing, manage client communications, and ensure high customer satisfaction by coordinating effectively between clients and internal teams like Sales, Sales Co-ordination, Logistics, and Production. This role is pivotal in supporting CPL Aromas commitment to delivering timely and quality service in India.
Tasks and Responsibilities
Communication
- Display excellent communication skills, both orally and in written format in emails
- Handle customer enquiries via telephone & email
- Be thorough and clear in all communication
- Provide excellent customer service
General Duties
- Ensure customer requirements are properly recorded in our internal systems and met
- Manage order entry
- Raise and manage customer complaints throughout the whole resolution process
- Manage and carry out any other duties as assigned
- Promote CPLs values and best practices
- Solve problems through investigation and research and shows judgement in decision making .
Logistics Management
- Schedule outbound & inbound shipments.
- Follow up with transporters for original LR copies.
- Lead communications with carriers when issues arise.
- Prepare disptach documentation, email them are required to clients.
- Approval of shipment checklists.
- Ensure post shipment documents are filled.
- Compile and submit accurate timely reports as and when needed.
Order Management
- Process customer orders for the India Sales division
- Liase between the customer and the customer service team at our Dubai manufacturing and logistics for deliveries and orders
- Cooperate with the sales team and sales coordinators to assist with pricing and order related enquires
- Liaise with CPLs Accounting Dept. when needed
Conduct
- Adhere to CPL policies and procedures
- Support other members of your team
Skills and Attributes Required
- Must have 5 years and above of Customer service & logistics experience in fragrance industry
- Must have strong skills in MS Office and ability to work with MS 365.
- Exhibit excellent communication skills.
- Attention to detail.
- Time management.
Employment Type: Full Time, Permanent
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based on 4 employees
Flexible timing
Monday to Friday
No travel
CPL Aromas Benefits
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