Global Visa Consultant

Job Purpose:

Facilitate global visa applications for clients, ensuring compliance with regulations and seamless processing

Key Responsibilities:

• Process visa applications for clients, ensuring accuracy and completeness of all documentation.
• Serve as the primary contact for clients, offering comprehensive guidance on visa options, requirements, and procedures.
• Knowledge of all embassies and missions in KSA.
• Be updated about the latest visa regulations and policies for various countries or as per client specifications.
• Provide clients with detailed information on visa requirements, fees, and processing times.
• Cultivate and maintain strong client relationships through proactive communication and personalized assistance and addressing their needs, and maintaining top-notch service standards.
• Address client inquiries and resolve any issues related to visa procurement.
• Assist clients in preparing for interviews or exams, as needed, and arrange additional travel services such as insurance, tickets, and accommodation upon request.
• Keep up of international visa laws and policy modifications to guarantee adherence and give clients correct information.
• Utilize visa management systems and use of tools and processes for managing visa applications to keep track of application statuses, keep an eye on deadlines, and keep correct documentation.

Sales & Customer Excellence:

• Work together with other departments to determine the requirements for visas for potential customers then develop solutions that are specifically tailored to their needs.

Operational excellence:

• Develop and implement efficient workflows and procedures to streamline visa processing times and minimize errors.
• Collaborate with other departments to ensure a seamless travel experience for clients.
• Manage all aspects of visa processing, including document verification, application filing, and communication with consulates or embassies.
• Adhere to effective processes and workflows to reduce errors and expedite the processing of visas.

Dimensions:

Personal Qualities:

• Excellent English communication skills (written & verbal).
• In-depth knowledge of global visa regulations, embassy/consulate requirements, and proficiency in handling a variety of visa types.
• Problem-solving mindset, with the ability to navigate challenges and find practical solutions to visa-related issues.

Education:

• Bachelors degree (Travel and Tourism preferred).
• Certifications or specified coursework related to visa processing may be advantageous

Experience:

• 2+ work experience as Global Visa Consultant in KSA.
• Proficiency in using visa management system and other relevant tools.